It shouldnt be allowed.. Emeryville, CA 94662 Ticketing platform SeatGeek announced today that it had raised $238 million privately as part of a Series E funding round. 7,234 talking about this. TicketNetwork declined Reveals requests to describe its affiliation with this site. I reached out to Seat Geek via email (there is no phone number) countless times inquiring about my tickets but never received a response (other than a canned response telling me that volumes were high and I should look at their FAQs). In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. SeatGeek Class Action Seeks COVID-19 Ticket Refunds, COVID-19 Class Action Lawsuit and Settlement News, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. But on eventticketscenter.com, they were $643. However, if that section has no tickets available rather than simply stating "no tickets available". This was taken care of at the time after many . Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Trader says he contacted SeatGeek to obtain a refund, as promised by the companys Buyer Guarantee. The friend nodded. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). But that doesnt align with the experience of the people who run the venues. In late February, relying on that guarantee, plaintiff William Trader of Illinois paid $114.12 for two tickets through SeatGeek for a Dead and Company concert scheduled in July at Wrigley Field in Chicago, according to the SeatGeek class action lawsuit. Ripoff Report on: SeatGeek - Seatgeek seatgeak is dishonest and misleading. Log in Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. Copyright 1997-2023 Ripoff Report. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823, Seat Geek Did not refund my money from a cancelled game back on January 2nd 2021 NYC NY, Seat Geek Delivered package to wrong person. Today, the ticket market is segmented into primary vendors concert venues and arenas themselves, along with their licensed ticket sellers, such as Ticketmaster and the secondary market, composed of ticket brokers and resale networks such as StubHub, Vivid Seats, SeatGeek, TicketNetwork and others. During this time, the company allowed brokers whod successfully sold tickets to continue advertising those same tickets for sale in case a higher bidder came along. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets. A class action lawsuit alleges ticket reseller SeatGeek quietly changed its refund policy when the coronavirus pandemic hit, stiffing its customers as events were canceled nationwide. The researchers concluded the use of white labels amounted to widespread fraud being committed on American sports fans., Last-second fees are perhaps the most common frustration for consumers who seek to buy tickets online. He reportedly tried to receive a refund, but SeatGeek denied to refund his money. 1:20-cv-03248, in the U.S. District Court for the Southern District of New York. Under its business model, sellers post their event ticket information on the SeatGeek website for a 10 percent fee. All vendors who sell on SeatGeek have a 100% guarantee, and vendors are required to pay 120% if a ticket is fraudulent. Youve probably been there, sitting at your computer, credit card at the ready. Twenty-five years ago, they might have lined up in the sweltering heat or skipped work to camp out for days in front of a venues box office. Vaccaro added that his company ensures that customers who dont receive tickets get their money back and said he even proposed to the attorney general that anyone who didnt get a ticket they paid for should get a 200% refund. Were all sitting there, Did anyone get tickets? Pender recalled. All Rights Reserved. The company, the suit says, has refused to return his money. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Although it had been featured prominently on the companys website, the suit says SeatGeek quietly changed its buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora | Amazon Music. Subscribe to our newsletter to get our investigations delivered straight to your inbox. Decide which cookies you want to allow. This field is for validation purposes and should be left unchanged. The case status is Pending - Other Pending. Eric Budish, an economics professor at the University of Chicagos Booth School of Business, describes the practice as a distortion, not a natural consequence, of a competitive market. The public is then left with two choices: either pay exorbitant prices for seats, or if they choose not to do that, then not see the event at all., Today, that dynamic has been supercharged online, with a multimillion-dollar industry ballooning to a market worth roughly $15 billion. Privacy Policy | If you plan to republish our content, you must notify us republish@revealnews.orgor email Sarah Mirk,smirk@revealnews.org. Want more Reveal? Corporate Advocacy Program: How to repair your business reputation. REBUTTAL BOX Sports, theater and concert fans are itching for events to start happening again. Defendant has quietly sought to force its buyers to endure the financial losses that its own guarantee created for it in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events, states the SeatGeek class action lawsuit. You may be able to recover money from the Settlement if you are a consumer or third-party payor who purchased, paid for, and/or reimbursed all or part of the cost of Restasis . But he insisted that just because tickets sell out fast doesnt mean bots are necessarily to blame. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. Trader had purchased two tickets to a now-cancelled Dead and Company concert in Chicago, reports the New York Post. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. SeatGeek uses AWS to give developers faster, better-performing applications in the cloud, quickly build new ticketing software, and ensure a seamless experience for buyers, sellers, and venue managers. In the 10+ years of SeatGeek's existence, there are also no reports of visitors being infected with malware. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. The ticket buyers assume the high prices theyre seeing are official because they think theyve arrived at the venues box office. Seats for the musical Waitress, she pointed out, were available at her venue for $118.64. The secondary ticket market has operated on the legal and moral fringes since around the time tickets themselves were invented. SeatGeek is the Web's largest event ticket search engine. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. In 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary market titled, Why Cant I Get Tickets? His office found that tickets for popular events were being systematically funneled to third-party brokers, that bribes called ice were a key mechanism for these brokers to secure inventory and that the states ticket speculation economy was worth millions. For information on deleting the cookies, please consult your browsers help function. Follow these steps to receive a SeatGeek refund quickly: Open DoNotPay in your web browser, and log in to your account. Further along in the transaction, the sites payment step included another HURRY! timer, this one set for 10 minutes, as well as a disclosure revealing that tickets would be delivered by Jan. 23, 2022 nearly a year from the date I was checking out. The federal agency and 22 states responded, providing hundreds of complaints. Long . Olivia Perreault. Why Ripoff Report will not release author information! Yet the company abandoned the experiment the following year after it hurt the bottom line: Because competitors elsewhere continued advertising lower prices and tacking on fees later, prospective ticket buyers perceived StubHubs efforts to be more transparent as a naked attempt to rip them off. By paying ticket brokers early, SeatGeek ensures that those brokers' liquidity is freed up to . No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. .top-of-article-prompt{border-bottom:1px solid #cccccc;padding-bottom:32px;}. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, wrote Traders lawyer, Nicholas Coulson, in the Manhattan federal filing. Who is ED Magedson - Founder, Ripoff Report. You also cannot sell our material separately or syndicate it. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! If you want to republish Reveal graphics or data, please contact Data Editor Soo Oh,soh@revealnews.org. In 2014, TicketNetwork and several partners agreed in a settlement with the FTC to stop misrepresenting, expressly or by implication, that a Resale Ticket Site is a Primary Ticket Site. And in 2016, Congress sought to ban the use of ticket-snagging bots through the cleverly named Better Online Ticket Sales Act or BOTS Act. Next to this language was a question mark. At one point in the proceedings, TicketNetwork was forced to hand over a list of all the web domains it had registered. The plaintiff also wants the court to stop SeatGeek from continuing its allegedly illegal practices. Decide if you want DoNotPay to send a dispute letter for you. Has your experience with this business or person been good? It may not be copied without the written permission of Ripoff Report. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. Grantham said she knows this personally because shes observed brokers on StubHub advertising Wilson Center tickets she still had in her inventory: On Granthams own seating chart, the price to one event was $49.43; StubHubs, meanwhile, was $88. SeatGeek is headquartered in New York City. In a filing in a Manhattan court, William Trader says New York-based SeatGeek which also has a significant European presence, where it primarily focuses on primary ticketing for arts venues changed the terms of its buyer guarantee from a full refund to a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Improbably, miraculously, the Bills were headed to the playoffs. Send him the money.. Include all links from the story, and please link to us at https://www.revealnews.org. One operator, employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned $42 million in 2013. The FTC sued the reseller and two of its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics. The partners named in the suit had employed audacious methods to fool consumers into believing theyd arrived at an official venue box office, according to the complaint. In addition to Reveal, Duncans work has appeared in GQ, Esquire, The California Sunday Magazine and Columbia Journalism Review, among other outlets. SUPPORT |. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, says Traders lawyer, Nicholas Coulson. The prices seemed a bit steep, but Something Rotten! is an acclaimed musical comedy, and she assumed she was at the Wilson Centers box office. Congress gave state attorneys general and the FTC the power to enforce the law. Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. As a nonprofit newsroom, we want to share our work with as many people as possible. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. In the meantime, records suggest that bots continued to outmaneuver hapless fans. Customer response. The FTC, she added, had 50% more full-time staff under the Reagan administration than it has today. Secondary ticketing provider SeatGeek has filed a $2m (1.8m) lawsuit in a New York court against ScoreBig, the discount ticketing. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. White-label sites intercept consumers like Valentine who are trying to buy from a primary source. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. Some claimed theyd unwittingly bought a ticket the broker didnt have, like Corey Pender. Please enter your email address. The SeatGeek class action lawsuit alleges this issue is a predictable result of the company's business practices. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement "It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. A 74-page spreadsheet the company produced included more than 4,000 of them: chittychittybangbangonbroadway.com, jerryseinfeldtickets.com, foofighterstickets.info, chicagowhitesoxtickets.org and more. He bought two, at a cost of $150 each. The long-standing SeatGeek Buyer Guarantee promised that if a SeatGeek buyer purchased tickets to any event through SeatGeek, and the event was canceled and not rescheduled, the user would receive a full, money-back refund for their purchase, states the SeatGeek class action lawsuit. These gig laborers were often paid in alcohol or drugs, and fistfights among them were common. Do not edit our material, except only to reflect changes in time and location. There was an error and we couldn't process your subscription. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. But he never got the tickets. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. It auto suggests is a different section without indicating that is what it's doing. This is the best way to manage and repair your business reputation. If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. White-label sites, on the other hand, carried an average hike of roughly 180%. Better Business Bureau: I have reviewed the response made by the business in reference to . TicketNetwork has also landed in hot water for other consumer practices. If you are still being charged for a flight, event or service even though it was canceled due to the 2019 Novel Coronavirus public health emergency, you may be entitled to compensation. Defendant has sought to surreptitiously shift its losses onto its innocent customers. All business will get complaints. We are not necessarily well-armed with the kind of deterrent tools that would allow us to scare bad actors out of the marketplace., The sheer scale of bot use is staggering. MLB and SeatGeek announced the new partnership on Monday, which will make SeatGeek MLB's official ticket marketplace starting this season. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. Reveal is a registered trademark of The Center for Investigative Reporting. When I selected a ticket and began the checkout process, I saw an advertised price of $439 and a digital timer ticking down from four minutes. Hovering my cursor over it, I could view a smaller disclosure that read, The seller has not yet received your tickets, but youll get them before the event.. If we send you a request to remove our content from your website, you must agree to do so immediately. Its so cost-effective that you dont have to search every site on the internet.. Taking on powerful interests demands lots of time, a strong backbone andyoursupport. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. So many asked variations of the same question: How is this legal?, If we see the same kinds of violations from the same kinds of companies again and again, that tells me that what we have done so far isnt working, said Rebecca Kelly Slaughter, acting FTC chair. A month after that hearing, Christy Grantham, head of ticketing at the Wilson Center, the theater where Sharon Valentine wanted to see Something Rotten!, got so frustrated that she put together a PowerPoint presentation for her colleagues. . Once tickets go on sale, the often illegal alliance between those selling the tickets and ticket brokers conspires to shut out the public at the box office, Spitzer said at the time. Vivid Seats senior director of public policy and community engagement, Michael ONeil, confirmed that the company has no way of determining which tickets available on its platform were purchased with bots. Yeah, lets go.. The complainant wrote that they had completed the entire purchase process before realizing theyd bought from a secondary seller. A Settlement totaling $29,999,999.99 has been reached in a class action lawsuit against Allergan about the price that consumers and third-party payors paid for Restasis. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. They watched tickets sell out in seconds, only to appear immediately thereafter at higher prices on resale sites. The company has a valuation of $1 billion, according to the release. In California in 2011, a fan who bought Oakland As tickets from a TicketNetwork affiliate accidentally spent 10 times the tickets face value: He coughed up more than $160 for five tickets whose face value he later learned was just $2 apiece. Reveal often uses photos we purchase from Getty and The Associated Press; those are not available for republication. Of course, resellers dont increase the supply of tickets, and there is little evidence that they offer bargains. Buffalo prevailed, to Penders delight. Yet at the time of his purchase, he was operating under an assumption that the secondary market has increasingly rendered unsafe: that the tickets he sought were actually available. It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. Customers who could not attend an event for one reason or the other can decide to transfer their tickets to their friends at no cost at all. Yet in spite of this, the company has admitted that it is reasonable to assume that speculative tickets are sometimes sold through the StubHub site.. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. This phrasing didnt bother Pender when the money left his bank account. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. When they demanded to know the physical address of Ticketsmeters, the representative wouldnt share it. The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . 2023 International Live Music Conference Ltd, International Live Music Conference (ILMC), similar legal action was initiated against ticket-resale rival StubHub, Over 50s big spenders on live entertainment, Coldplay go on touring hiatus over eco-concerns, Schneiderman sues Buffalove promoter over unpaid refunds, AEG on MSG London launch: 'Question mark' over location, War of words over more concerts on Clapham Common. Amazon Toilet Paper & Hand Sanitizer. . Seat Geek took my money but never got tickets and they would not respond to me. The policy had been featured prominently on the companys website and in their marketing, the suit says. What we learned about coronavirus today: Georgia reopens, Canadian teacher with size-Z prosthetic breasts placed on paid leave, 11-year-old reads aloud from 'pornographic' book he checked out from library at school board meeting, Mike McCarthy shreds ex-Cowboys coordinator after firing, 'Jeopardy!' Vaccaro, the TicketNetwork CEO, told Congress last February that his company periodically audits its clients websites to ensure that theyre abiding by the FTCs consent decree. In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. the content you have visited before, Advertising: Gather personally identifiable information such as name and location, Advertising: Use information for tailored advertising with third parties, Advertising: Allow you to connect to social sites, Advertising: Identify device you are using. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? They steered clear. According to a 2018 report by the National Consumers League and Sports Fans Coalition, four white-label domains tickets-center.com, box-officetickets.com, ticketoffices.com and onlinecitytickets.com accounted for roughly two-thirds of Vivid Seats web traffic. To inquire about syndication or licensing opportunities, please contact Sarah Mirk,smirk@revealnews.org. Seat Geek has my $517.48 but I never received the tickets - this is complete fraud. Bot operators began their full-scale assault on the industry more than a decade ago. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. Once you complete all of the steps, we will send a fax to your bank . Click Change Settings if you want to tailor the use of your cookies. But for years, no one did. The posting time indicated is Arizona local time. Near the dawn of the Enlightenment era, members of Englands upper class would send servants to hold their seats for hours before plays began. status of any class action settlement claim. (For example, yesterday can be changed to last week, and Portland, Ore. to Portland or here.). This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. Seatgeek blocked my use of 2 Tickets for $510. Sold out. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. IQs news, features, information and analysis is read by 100,000 professionals worldwide each month. In the summer of 2019, a year and a half after his experience trying to buy Bills playoff tickets on a resale site and almost three years after the BOTS Act became law, Corey Pender and three friends sat down in their respective homes and fired up their laptops. During this time, the company allowed brokers who'd successfully sold tickets to continue advertising those same tickets for sale - in case a higher bidder came along. In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. By . Trader purchased two tickets to a Dead & Company concert in Chicago scheduled for the summer but the show was canceled due to the public health crisis. Yet in the decade that followed, speculative selling persisted across the secondary market, and fans continued to feel deceived. Resigned, Valentine asked to be emailed her tickets immediately. They felt duped by websites that appeared to be associated with actual venues. 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We could n't process your subscription and more and in their marketing, Bills... How to repair your business reputation shift its losses onto its innocent customers often... Our material, except only to reflect changes in time and location to blame was. Tickets, and log in to your inbox defendant has sought to surreptitiously shift its onto. Reviews Scams Lawsuits Frauds Reported and moral fringes since around the time after many prices seemed a bit steep but! 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the market... Never happened and in their marketing, the sites payment step included another HURRY Program that the! Section has no tickets available rather than simply stating & quot ; the experience of the many reasons Why Report! Asked to be emailed her tickets immediately continuing its allegedly illegal practices assault on the industry more than 4,000 them!
