You can do all of this through your easyJet holidays account. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. Interactive Dashboards To Supplements still apply for optional extras added to the holiday. When and how can I purchase a large cabin bag? I booked my holidayon or later than 1st November 2022. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. We dont support some of the earlier versions of Internet Explorer any more. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. You can make requests for your hotel when booking your holiday online. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. You can find out more about what theyve got to offer here. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. These visas are valid for up to 30 days. Can I set up a direct debit to pay my holiday balance? Will I have to pay any additional fees to use the hotels facilities? This will normally be a sofa or pull out bed, but the hotel may also put a standard single bed into the room. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). Holidays subject to availability. We've created the following video to guide you through finding and using your easyJet holidays credit. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. The chatbot answers questions regarding flights and easyJets policies. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. I'm having difficulty using your website on Internet Explorer, why is this? The ground team will keep you informed of when your luggage will be returned to you. Im looking to book a holiday for a group of ten people or more can I do this online? You can call our On Holiday Support team and we can advise you on what's best to do. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. Will I pay extra if Im a single person booking a double room? What if I test positive for Covid-19 on holiday? What might the conditions around my hotel and resort be like? What can I do if I have dietary requirements? Answer questions 24/7. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. This is a guide only [correct at 17th May 2022] and subject to change without notice. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. Visit our Safety and Wellbeing Centre for important safety tips about excursions. Do I need a visa to enter my destination? If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Intercom: Best Chatbot for Customization. Check holiday description for details. Here the weather and statement variables contain spaCy tokens as a result of passing each corresponding string to the nlp() function.. Save and close your file. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. 27 days to 14 days: 75% of your booking value. This means it is operated at the discretion of the management, both in bedrooms and public areas. How do I change or cancel my tour/activity booking with Musement? Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Once youve logged in, head over to the redeem gift card section of your account. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. It's really important that you give us accurate contact details when making your booking. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Subject to change without notice. Im in resort and Ive got an issue with my holiday who can I contact? The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Emailing them at support-ej@musement.com. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. Are my payments to easyJet holidays ATOL protected? What will the check-in and check-out times for my hotel be? You can choose the amount of credit youd like to apply from your existing balance. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. Will my European Health Insurance Card (EHIC) still be valid for my holiday? Booking Conditionsapply. Your holiday confirmation contains plenty of useful information for your trip. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. What is the easyJet holidays Protection Promise? Where can I find the latest travel advice? We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. We know when youre away, your time is precious. Which terminal at London Gatwick Airport am I flying from/to? If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. Keep this safe as you may be charged a fee if its lost. Next youll be introducing the spaCy similarity() method to your chatbot() Tidio is a live chat platform powered by chatbots. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. To get started, login to your account to view your available holiday credit. Beach & lake holidays also include transfers. EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. The practice of issuing vouchers attracted criticism because many people import spacy def chatbot (statement): weather = nlp ("Current weather in a city") statement = nlp (statement). Prices are subject to change. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. What documents will I need for my flight? The company would much rather prefer you handle all your transactions online without This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. Can I add luggage for my children or infant? Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Book a beach getaway or a city escape to a range of destinations under 500pp. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Your large cabin bag needs to fit in the overhead locker. How do I know if my hotel is pet-friendly? Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. See the baggage allowance question for more details. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Thats a promise. For more information, please refer to the latest FCDO advice for Morocco. The chatbot was key to changing to a Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. Well aim to respond to your complaint within 28 days. Have your booking reference to hand, go to the. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Maximum of one discount per booking not combinable with any other offer/discount. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. For more information, please refer to the latest FCDO advice for Egypt. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. You can find out more about what this means for you and your holiday on the. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Our easyJet Chatbot is now available on easyJet.com . Why has the price of the holiday increased during my booking journey? If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. We want you to be confident that your holiday is right for you. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. If youre on a beach holiday, a transfer will be automatically included. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. If you wish to go on an excursion whilst on holiday, you do this at your own risk. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Free Chatbot Platform: BotPenguin. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. Please get in touch with our team who can advise on whats possible for your holiday. Here's a bit more information on what some of the more popular view types available on our website mean. Please ensure that your server understands what you are asking for. You can find out more on our flying with children page. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). Why cant you provide a transfer if I book within 36 hours of departing on my holiday? You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. Selected hotels do ask for a refundable deposit when checking-in. The description for my hotel looks out of date? Drift: Best Sales Chatbot. If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. When it comes to paying for your trip, you have a few options. If your return flight is cancelled while you're on holiday, please try not to worry. Because it is so simple to use, they have one of the most significant visual flow builders. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. Also, easyJet and OpenAirlines partnered under which easyJet has begun using the only option I was offered within 10-20 minutes of booking was a If you have had any complications during your pregnancy please see your doctor before flying with us. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. Discount cannot be used in conjunction with Free Child Places. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. The Best Chatbots of 2023. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. This deposit amount is decided by the hotels directly rather than by us. You may also receive a message from the airline if you provided your contact details when checking in online. All holidays are subject to availability. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. Taxes might be payable per person or per room per night and theres often a reduction for children. It's all part of our industry leading easyJet holidays Protection Promise. 4. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. 59 days to 28 days: 60 per person (loss of deposit). That's a promise, All our resources on keeping you and your family safe on holiday. If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. If it doesn't give you the information you need, read further below for more details. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. You should follow, easyJet holidays customers can add their flight to the. We're on a mission to make a positive impact through travel. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. To get started and find out more -. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. Will my hotel room have air conditioning and can I control it? Please be patient if this happens. Offer can be changed/withdrawn without notice. Book your perfect package holiday now. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. See below for more information around all-inclusive holidays. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. You can apply for a GHIC on the NHS website. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Type in the buttons title. WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. These offers are subject to change and available for a limited time. WebAs easyJet is an all-digital airline, getting in touch with a live person is tedious at best. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. Will I see any reps while Im on holiday? Sometimes restrictions apply to some rooms. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. All customers on international flights must have a valid passport and, where required, a valid visa. 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