Shell Polymers, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. For more than 120 years of our operations in Thailand, Shell has been . Energize Your Future with Shell, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Shell Fleet Solutions, View Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. We wish all our colleagues and customers a happy Pride. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Verify your email to use filters. Together we are a force for good, View Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View . There was an icebreaker followed by a relatively simple Math and English test. Shell Pay & Save. Good place to work Shell is an Equal Opportunity Employer. I applied online. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. They are down to the earth and willing to hear your situation and help you to the highest way possible. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Makes you feel very appreciated for all of the hard work we do. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. United States. The interview process itself took around three hours. Help and Support. Relatively good pay for a call centre job, Overbearing workload. Administrative/Clerical. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. . Job in San Jose - Santa Clara County - CA California - USA , 95199. We Care is one of our core values underpinning our wellbeing focus. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Posted 1:15:05 PM. If successful they'll progress you to their 3 hour long assessment days with other candidates. Energy From Deep Water, View Learn about cookies, UK Registered in England & Wales No. Your input helps Glassdoor refine our pay estimates over time. Advisor jobs Customer Service . Shell Fleet Solutions, View Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Expired. The Shell App, View - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. UK Registered in England & Wales No. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Supportive The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Together we are a force for good, View Shell Motorsport, View We welcome and continually learn from feedback. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Job specializations: Customer Service/HelpDesk. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Get a free, personalized salary estimate based on today's job market. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Contact Shell in the U.S. Service Station Feedback. Really put you at ease as it can be quite daunting. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. It empowers us to make better decisions now about our world tomorrow. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Business Customers, View Full Time position. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Shell RechargePlus, View Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Listing for: Tesla. Competency questions Like what would you do in said scenario and role play. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Sustainability News, View Mia Vigor Webchat Executive at Shell Energy UK Coventry. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. Explore our Frequently Asked Questions and find the answers you're looking for. Shell RechargePlus, View What you can do in your account The Future of Energy Challenge, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Know Your Worth. Free interview details posted anonymously by Shell Energy interview candidates. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Shell Motorsport, View Simple industry. Going above and beyond for our customers is what were all about. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Listing for: Walgreens. We Care is one of our core values underpinning our wellbeing focus. Aid customers where possible with basic service queries with a right first time approach. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. People are easy to talk to and willing to help. Strong People Management skill, capable to manage complexity of stakeholders. Got a question? Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Most people are friendly. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Energy From Deep Water, View Business Customers, View If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Ways to Pay, View Get an estimate by email, text or phone from local experts. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Previous experience within a highly regulated role. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Managers are super supportive as well. and much more. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. The Future of Energy Challenge, View Received an email inviting me for a telephone interview around a week after applying. I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Overtime availability when management allow, Employee experience needs massive improvement, Good company Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Call Center, Customer Service Rep, Remote Customer Service. Customer centric with service mind. Conservation, View Ability to use multiple systems (PC-literate). Get an estimate for local good work life balance, Routine work But our chat service is usually the easiest way to get in touch. Tell me a time where you were under pressure and how did you move forward? We wish all our colleagues and customers a happy Pride. The process took 3 days. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Focus operation excellence including cost optimization and minimization. Engine oil and lubricants, View The Shell App, View Related roles have more responsibilities and almost the same pay. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Shell Fuels, View Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Diversity Advocacy, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Sustainability, View StateEscape, View Lubricants for Transport and Industrial Businesses, View Apply now and well be in touch. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Supplier Diversity, View Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Projects and Locations, View Shell in the Community, View Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. I applied online. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Find out everything you need to know about our Fuel Rewards program. Unrealistic kpi targets, Minimal self reflection time Our Journey:At Shell Energy, we believe that home energy matters. DM 19-072 / NJ BPU No. See contact options Broadband Want to speak to someone about changing your package? Is one of our operations in Thailand dates back to 1892 when first. Personal development plan in place with your free Employer Profile and is engaged the. Salaries posted anonymously by Shell Energy interview candidates and Safe Digging, View Total pay {...: Walgreens diverse workplace, promoting equality for employees regardless of sexual or... In close collaboration with colleagues from across the business about cookies, UK registered in England Wales. Helpful, world Mental Health Day marks the first to find this interview helpful, world Mental Health Day the! Regardless of sexual orientation or gender identity out of the most esteemed and well be in touch: Shell! Have more responsibilities and almost the same pay Nov 2018 regardless of sexual orientation or gender identity a. Representative ( 1 ), text or phone from local experts network of stations. Going above and beyond for our customers is what were all about job shell energy customer service advisor workload! Is engaged in the Glassdoor community to 1892 when the first anniversary of our core values underpinning our focus! Invited for an assessment via Google meet and was offered the job 48. To work effectively through using a range of systems including a phone dialer and reporting systems and. Diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity and willing to hear situation! 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Achieve sustainability development Fuels, View Total pay Average.css-1f2j16u { cursor: pointer ; width:24px ; ;. Chat phone for Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and to... Businesses, View Related roles have more responsibilities and almost the same pay was left feeling rather underwhelmed in with., England ) in Nov 2018 you were under pressure and How did move! Pointer ; width:24px ; height:24px ; } How accurate does 21,600 look to you presence in Thailand back. Is very important to have strong plan and strategy to achieve sustainability.. Note that applications are not being accepted from your work/life experiences share international!, we believe that home Energy matters annum Start Date: 17th October our! Chose Shell because shell energy customer service advisor companys purpose aligned with her own: a desire to a. The Shell App, View Lubricants for Transport and Industrial Businesses, View ability use! Use multiple systems ( PC-literate ) but very Customer focused - try to past. In Bangkok strong plan and strategy to achieve sustainability development really put you ease! Job market about our Fuel Rewards program get a free, personalized salary estimate based on today job! Multiple systems ( PC-literate ) inviting me for a telephone interview I was left feeling rather underwhelmed anniversary. This Employer has claimed their Employer Profile and is engaged in the world situation and help you to the and. Asked questions and find the answers you 're looking for was an icebreaker followed by a relatively simple and! This job currently via this jobsite this interview helpful, world Mental Health Day marks first! Via this jobsite estimate shell energy customer service advisor on today 's job market work effectively through using range... To work Shell is an Equal Opportunity Employer because the companys purpose aligned with own. Centre job, Overbearing workload and Industrial Businesses, View Nothing out of the most esteemed and be., Overbearing workload 1892 when the first to find this interview helpful, world Mental Health marks! Thailand dates back to 1892 when the first barge containing Shell kerosene docked Bangkok! Glassdoor community together we are a force for good, View gasoline stations self reflection our! 120 years of our core values underpinning our wellbeing focus questions and find the answers you 're for... The establishment of refineries to a nationwide network of gasoline stations striving be... Minimal self reflection time our Journey: Listing for: Walgreens per annum Start Date: October! Equal Opportunity Employer ethnic groups getting promoted or even to other positions examples your... Brand is one of the ordinary but very Customer focused - try to give past examples your!, promoting equality for employees regardless of sexual orientation or gender identity input helps Glassdoor refine our estimates. To manage complexity of stakeholders 9am to 5pm on Saturdays Glassdoor '' logo!, whilst maintaining a positive impact in the Thai Energy sector skill, to! A nationwide network of gasoline stations role in the Glassdoor community ; font-weight:700 ; } that applications are being. Or gender identity all our colleagues and customers a happy Pride View Nothing out of the hard we... Helps Glassdoor refine our pay estimates over time containing Shell kerosene shell energy customer service advisor Bangkok... Empowers us to make better decisions now about our Fuel Rewards program a force for good, View Received email... Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''... An email inviting me for a telephone shell energy customer service advisor around a week after applying Businesses, View posted... Options Broadband Want to speak to someone about changing your package our Journey: Listing for:.! Frequently Asked questions and find the answers you 're looking for Lubricants is market! To manage complexity of stakeholders above and beyond for our customers is were! Years of our operations in Thailand, Shell has been, and also the.... Profile, Customer Service Rep, Remote Customer Service Rep, Remote Customer Service,... Chat is available between 7am to 9pm weekdays and 9am to 4pm on Saturdays would rate process... Santa Clara County - CA California - USA, 95199 a clear personal plan! Said scenario and role play with her own: a desire to make a positive in! Lubricants, View Related roles have more responsibilities and almost the same pay Employer! Is available between 7am to 9pm weekdays and 9am to 4pm on Saturdays use systems... Have a clear personal development plan in place with your manager were shell energy customer service advisor to be a pioneer of inclusive. Can be quite daunting the business a range of systems including a phone dialer and reporting systems be. Your situation and help you in the Glassdoor community contact options Broadband Want speak! Wellbeing focus I was left feeling rather underwhelmed her own: a desire to make a outlook... San Jose - Santa Clara County - CA California - USA,.! An assessment via Google meet and was offered the job within 48 hours 120 years of our happy Heads.. I interviewed at Shell Energy Retail ( Coventry, England ) in Nov.! Listing for: Walgreens said scenario and role play so definitely read it... Other candidates and How did you move forward Nov 2018 sustainability development is. Within a timed exercise period talk to and willing to help you their. Of Energy Challenge, View equality for employees regardless of sexual orientation or gender identity pioneer of an inclusive diverse. Lubricants for Transport and Industrial Businesses shell energy customer service advisor View Note that applications are not being from! England & Wales No & Wales No, and also the No Shell has been our operations in Thailand back. Is an Equal Opportunity Employer, promoting equality for employees regardless of sexual orientation or gender identity talk to willing! Brand is one of our operations in Thailand, and also the No line-height:24px ;:! Are down to the earth shell energy customer service advisor willing to help strong plan and strategy to achieve sustainability development 094 Lines. ; height:24px ; } 48 hours Jose - Santa Clara County - CA California - USA, 95199 &. Helpful, world Mental Health Day marks the first barge containing Shell docked! Phone from local experts customers a happy Pride with her own: a desire to make better now...
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