Want to know which is the closest to your home?Take a look at the handy store locator for more information. We are loyal customers of Lazy Boy. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. After delivery, we almost immediately had problems with the coloring of the leather wearing off. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. Is it possible to slip cover lazy boy furniture and a stressless recliner? I just want my La Z Boy fixed. 1. They're also strict about their warranties. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. He sleeps in it often. She brought the order to sign. He assured me that Michael would get credited with the sale. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required Well, they are living up to their names - the lazy boy is sure that. We have been trying to get them to put the pieces together for months. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! I called for service, after waiting for very long time, and created a work order. We recently bought a new sleeper sofa. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. Delivery is awful, and the quality is terrible when it arrives. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. Our dealer can not tell us when it might arrive. This past summer, just in time for his second hip replacement surgery, we purchased our first Bradington Young recliner after he wore out a leather Lane and a leather Lazy Boy. Your the best. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. Barcalounger follows the same framing method. The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Lots of fabric choices, made in the USA. He and his wife never really used it. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. Each time I had to hang up because I couldnt wait any longer. We were told that chair would be delivered in January. I called it in to have someone come and look at it and fix it. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . She will really help you find exactly what you are looking for, she is great to work with, very honest, and we appreciated the care she gave us throughout our time there. On November 1, 2021 we purchased a lounger and fully paid for purchase. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. Geddy was very interested in working with us. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. You can't beat the quality, comfort, or prices in the long run. Do not be fooled. This is furniture we really use. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. They were already having a huge sale, and we needed to furnish or new apartment. Our reputation is our most important asset, which is why we only provide completely honest and unbiased recommendations. Expected this to be an easy purchase but it's immeasurably easier. Really mad at ourselves for not paying much less for a better quality couch and loveseat. Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. I've owned a recliner from them for years and have enjoyed it. We were lucky to catch their 4th of July sale and got a great deal! I suspect this was not a new item; it was either a floor model, a return or refurbished. When I complained about it to the store manager, Christine, she basically said, "too bad." I went to the Bakersfield store to find a chair similar to one my husband had just purchased. I have been trying to get my lazy boy rocker repaired for 9 months. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. The chair I sat in at the store was very comfortable and plush. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. Right from the start, listened to what I wanted with no pressure. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. He had just a few preliminary questions when we walked in the door . We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). When I opened my garage door in the morning this huge box was sitting on my driveway. I have a Bradington Young recliner that I got in 1987. Im certainly glad I wasnt holding my breath! It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. La-z-Boy used to make the best and greatest recliner in the world until the 90s. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. I found another chair asked if could just bring that one back and up grade and pay the differance. We've had it ever since and my hubby sits in it daily. Our recliner is part leather and it is looking very bad. Both are leather. His incredible service doesn't stop there. We have two Lazyboy recliners. I stepped in and knew exactly what I was ordering, fabric color too. Thus, by their own definition, they will no longer be making a wall-hugger power (?) Do I spend money on another flight and again leave a condo we are paying big money for? THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIRPARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. I just ordered 2 recliners. Ended up customizjng with glider mechanism and metal handles. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. The delivery crew was good, but in a hurry, so they left immediately. I purchased a $2000 powered rocker Recliner as an order from the factory. Thanks patty. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. SoBuyers Beware. I talked to a sales person they said to use it for a while and see if it got better, it did not. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. The classic recliner is ideal - big and comfortable with its own footrest. Today we went in looking for furniture. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. The BBB shows 32 complaints about this company for various reasons. We bought a reclining all leather couch & love seat LESS than 3 years ago. The sectionals can range from $3000 to $8000+ on furnishings and more. The last 2 in that list in particular are what confuse me though. Very disappointed. Each chair has only 1 arm because they are meant to be hooked together. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. We were looking for a comfortable chair for my 92 year old Mom that has terrible arthritis. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. It's the only recliner that lets you recline the back without lifting the leg rest. Product availability may vary. Very simple and easy to find what we wanted for a price/color/style we liked as well. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Matt was so sweet and patient with us. Beyond that, I can't give much of a review as we hardly use that room. A lot of the brands can have a pretty harsh recline with limited adjustment. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. 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