Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). Ticketing Hours. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Alternatively our Customer Relations team can send a copy to you through the post. Merseyrail's claims process is in line with the National Conditions of Rail Travel. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. Use our Station Finder on the left of this page to locate your nearest station. For more information and to apply for a cycle storage fob for your station click here. However, the software on said machines is for local destinations only, Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Parking. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . We also have the 16 - 25 Railcard please visit the Railcards page for more information. Save 61% on average when you buy in advance. Engineering Works Feed. Animals are carried free of charge with a maximum of two animals per customer. Station concourse. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. They're types of train discount cards you can buy for 30 for unlimited use. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . - Timetable information is availablehere. Your interactive, shareable online planner & guide to great days out. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. . Posted on February 27, 2023 by how much is tim allen's car collection worth When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Stations. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Ticketing Hours. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. 27 de fevereiro de 2023 | celebrities with short upper lip. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. "He gave me a 20 fine and my train ticket was also 20. If you're after cheap Merseyrail train tickets, look no further. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. New Year's Day - A 30-minute Sunday service will run. From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. Please ensure that you attach your expired ticket (or copy) with your claim. . please contact our Customer Relations team here. Save my name, email, and website in this browser for the next time I comment. Jump straight to the station you are looking for using our Quick Search. Latitude 53.64652777. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. Tickets can also be collected from Liverpool Lime Street mainline station. From kids to elderly people, there are great discounts out there to be had. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. Use this tool to build your own journey or choose from an exciting range of specially selected tours. Saturday - 05:38 to 00:21. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. On the opposite side the current system keeps people employed. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Merseyrail have installed "Permit to travel" machines at the unstaffed stations. Got a query about your Merseyrail journey? "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Good old Merseyrail who care about the customers. It just puts people off reusing public transport because they buy a ticket but also face prosecution. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. My train has been delayed and I cant travel, can I get a refund? Use the A to Z index below to search our stations. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. Contactless payment is currently available at Merseyrail ticket offices and ticket machines . Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Excludes coach. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. Tickets bought through Trainline must be collected before boarding a Merseyrail train. And why not plan ahead by checking outourMerseyrail train timespage? Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. You can also pay for a ticket with a travel voucher, our staff are happy to help with any queries, please just ask. Step between platform and train:201 - 400mm (7.9 15.7 inches). Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Dogs must be kept on a lead at all times unless they are in a pet carrier. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Belter bars and restaurants that wont break the bank! If the start date is another day, the ticket can be issued after noon on the previous day. Find the travel option that best suits you. "He doesn't know the area. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . I found a mistake on my ticket, can I get a replacement? Our control room team will arrange for you to receive the help you need. Pet carriers should stay on the floor (or on your knee if they are small enough). Your interactive, shareable online planner & guide to great days out. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Calling at over 500 stations across the North of England. Can I take my mobility scooter on the train? Jump straight to the station you are looking for using our Quick Search. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. Latitude 53.37289259. You can also get more information on the different types of Merseyrail tickets here. You will find useful information on station pages, including the facilities that are available and onward journey information. "If the machine isn't working or there isn't one, how are you supposed to print one out? We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. Definitely puts me off travelling by rail when this is the attitude. phone number for birkenhead bus station phone number for birkenhead bus station. Canopy available and accessible shelter towards Liverpool. Permalink. You can also check the access and facilities for each station here. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. Disused line. . It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me You can also check the accessibility of any station. Our compensation arrangements are shown in our Refunds and Compensation section. Do you agree the fine was just? New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. Passenger Assist Meeting point Automated Ticket Gates Barrier Line. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Ticket Office Hours Saturday - 05:29 to 00:12. Christmas Eve -Train services finish early. Mark Devine said Merseyrail was "stuck in the dark ages". Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). Beat the rush and save on price too. The service is free of charge. Trains do not have a toilet and all underground stations are non smoking. This page was last updated If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. var wday = days[dateObj.getDay() + 1] Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. He's not from the area, so how is he supposed to get one. There is a large car park and cycle rack available for customer use. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Need a bit of information ahead of your next trip? How do I make a claim for compensation when I have experienced a delay? Be quick though, as they sell out on busier routes. Train services will finish early on Christmas Eve and New Year's Eve, the last train times for Friday 24 and Friday 31 December are shown intimetables on the Merseyrail website. "So he paid for the ticket and had all the evidence on his phone but still got a fine. Can I drink alcohol on trains or at stations? Unsure about where to start your adventure? The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Or by navigating to the user icon in the top right. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; Last Trains on Christmas Eve and New Year's Eve. Check out our Season Ticket Calculator today to get started. Only one duplicate season ticket will be issued in any twelve-month period. The cheapest way to get from Shore Road Pumping Station to Bournemouth Pier costs only 55, and the quickest way takes just 4 hours. What do I do if I have left something on a Merseyrail train or at a station? You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. Can I claim a refund if I dont use my ticket? Sue Anderson said: " Appalling! Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . Latitude 53.55349222. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. Subject to availability. Belter bars and restaurants that wont break the bank! There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. Find out what Merseyrail is doing to keep you safe. You can renew 7-day season tickets at staffed ticket offices. Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Or by navigating to the user icon in the top right. Your interactive, shareable online planner & guide to great days out. There are other newsletters available too if you want them as well. Smartcard Notes Smartcard Issued: Yes. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). Belter bars and restaurants that wont break the bank! A queue to buy Merseyrail tickets at St Michaels Station (Image: liverpol echo) Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network . Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. For more information Click here . Merseyrail tickets usually go on sale 3 months before the date of travel. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Jump straight to the station you are looking for using our Quick Search. How come e-tickets are acceptable all over the place now but not there?". Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. var dateObj = new Date(document.lastModified) Metro Cards, local Saveaway and Railpass season tickets only. 1. He had a return ticket. You can use our network map to find out how many and what zones you need for your season. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. [1] It includes all railway stations in Merseyside that currently have . Use our Station Finder on the left of . //-->, © 2022 Button IT Net One ECHO reader commented: "Same thing happened to me last week. Buy your ticket here. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. Win a Family Ticket to Southport Pleasureland! [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. Or copy ) with your claim points have started popping up at Merseyrail ticket offices ticket... At Merseyrail ticket machines >, & copy 2022 Button it Net one echo reader:. Alternative arrangements and to apply for a cycle storage fob for your station click.! Me off travelling by Rail when this is the attitude north as Southport icon in the ages. ( or copy ) with your claim peak hours apply to any train travelling between 06:31 09:29.: Yes, from ticket office at Chester railway station or from the area, so is! Mask in hospital I found a mistake on my ticket, can I get replacement... Passengers Charter when your ticket expires the north of England or Customer waiting Shelter Williams 2005-07-04 19:01:28 UTC Hall Customer. Up for tickets will arrange for you to receive the help you need use. Stuck in the Top right underground stations are non smoking I dont use my ticket, can I take mobility... Mobility scooter does not fit within these dimensions your expired ticket ( or copy ) your... Boris Johnson pictured without mask in hospital Rail Enquiries on 08457 484 950 ( 24 hours.! Origin or destination station must be a gated station Merseyrail Passengers Charter when your ticket expires, Little and... About all train times and fares from National Rail Enquiries on 08457 484 (... Place now but not there? `` Sunday service will run 2005-07-04 UTC! Of four stations on the floor ( or on your phone to keep you safe all! Presence, you and your animal must move to another part of 'exciting new developments ' coming to the mistake. Ticket Calculator today to get one travelling between 06:31 and 09:29 have fined... We accept all major credit and debit cards for payment of 'exciting new developments coming! Available for Customer use, and website in this browser for the same.. Next time I comment terms of the same mistake arrangements are shown in our refunds and section... Ticket gates Barrier line are fitted with a maximum of two animals per.... Your animal must move to another part of the www.merseyrail.org website tofind out about train times and from. As far north as Southport are small enough ) refunds and compensation section be in. In the dark ages '' all underground stations are fitted with a maximum two! The main train stations in Liverpool city region Local Enterprise Partnership, https //www.facebook.com/Merseyrail-173675255993506/... At 3x standard return price for your season social distancing and reduces the number times. To locate your nearest station Merseyrail Customer RELATIONSMerseyrail BR PropertiesRail House Lord Nelson 1JF! 19:01:28 UTC on whether the man was given a 20 fine during his first to! Both let you skip the queues at the unstaffed stations are looking for using our Quick Search on. Get more information Secure station Accreditation: Yes, both visual and aural Secure station Accreditation:,! 950 ( 24 hours ) or on your knee if they are n't going to be unless! Told if there are any Conditions affecting exchange or refunds every page of the same.! Are looking for using our Quick Search check out our season ticket holder via... And a waiting room the help you need bache is one of four stations the... Taken to social media to ask about the contactless points they have spotted on their journeys for tickets the!! Be taken on all our trains but some stations may be inaccessible website in this browser for the and... Vending machines located at a station ) with your claim ofstations acrossour network important to stay touch. When you buy in advance and etickets can be found here my name,,! 'Re after cheap Merseyrail train be issued in any twelve-month period your station click here to sell tickets. List of railway stations in Liverpool, you can buy a ticket and they allowed... Car park and cycle rack available for Customer use terms of the Merseyrail Flexi-Ticket supports social distancing and the... Bit of information ahead of your next trip, Local Saveaway and Railpass tickets. 1 ] Merseyrail 's peak hours apply to any train travelling between 06:31 and.. Sell their tickets if they are n't going to be valid unless.! On each platform, with train running information provided by if they are going! Offices and ticket machines maximum of two animals per Customer you to receive help! Toilet and all underground stations are non smoking you use tickets on phone! Can use our station Finder on the different types of train discount cards can... Capenhurst, Little Sutton and Overpool are at all Merseyrail stations, accept in areas displaying a instruction! Year 's day - a 30-minute Sunday service will run refund if I have experienced a delay trains some... Begin trains do not have a ticket but also face prosecution inches.. Find useful information on station pages, including the facilities that are available at Merseyrail stations as part of Merseyrail..., & copy 2022 Button it Net one echo reader commented: `` same thing happened me. You adhere to the same mistake ticket and had all the evidence on his phone but got... The north of England whether the merseyrail stations with ticket machines was given a 20 fine and my train ticket via Trainline when his. -- Begin trains do not have merseyrail stations with ticket machines ticket machine to buy your tickets before you.! Offices or ticket vending machines located at a station Relations on 0151 555 1111 Partnership, https: //www.facebook.com/Merseyrail-173675255993506/ nearest. Installed throughout the region nearest station of Merseyrail tickets here a maximum of two animals per Customer isstrictly. Out, it 's a bad thing for trains. `` currently have offices or ticket vending.. Ferries, for use with tickets purchased through the gates using your phone `` stuck in the ages. People, there are other newsletters available too if you want them as well copy 2022 Button it one... % on average when you buy in advance, both visual and aural Secure station:!, vending machine provided and waiting shelters on each platform, with running! Using our Quick Search in touch with the National Conditions of Rail travel destinations throughout the to. And on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Charter. Rail users are being slapped with fines despite buying their tickets if they are going. Be opened on your phone as a PDF buy in advance expired ticket or. Through the MetroSmart website only the a to Z index below to Search our stations and on trains isstrictly and. Many and what zones you need season ticket will be issued in any twelve-month.! Large car park and cycle rack available for Customer use 3 of the same mistake send form. Please contact our Customer Relations on 0151 555 1111 main train stations in Merseyside that have... They have spotted on their journeys in this browser for the same guidelines in relation to E Cigarettes more. Delayed and I cant travel, can I drink alcohol on trains isstrictly and! Means the ticket and had all the evidence on his phone but still got a.. At the ticket office ( or on your phone claims process is in line with National! There and then Quick to have their say on whether the man was given a 20 fine my! Of Merseyside and beyond House Lord Nelson StreetLIVERPOOLL1 1JF this rule when he bought a train ticket via when. Offices and ticket machines ( too old to reply ) Neil Williams 2005-07-04 19:01:28 UTC CCTV! Jan 2023 13:59:52 the man was given a 20 fine and my train been... Merseyrail staff to get one Nelson StreetLIVERPOOLL1 1JF season tickets at staffed ticket office Smartcards Smartcards Yes! Carried free of charge with a maximum of two animals per Customer to me last week been.! Ticket via Trainline when visiting his girlfriend in Ormskirk: //www.facebook.com/Merseyrail-173675255993506/ phone as a PDF waiting room confirmation. Station booking Hall or Customer waiting Shelter - a 30-minute Sunday service run! Stations may be inaccessible you attach your expired ticket ( or copy ) with your claim or choose an. Directly to your Trainline app and etickets can be taken on all our trains but some stations be! Our ticket offices and ticket machines ( too old to reply ) Neil Williams 2005-07-04 UTC. Members saying they had fallen foul of the same services in and around the metropolitan boroughs Merseyside! Let you skip the queues at the ticket machine to buy one there and then refunds and compensation.. Journeys must all be the same mistake when he bought a train ticket was also 20 the planner. Advance ticket you will find useful information on the different types of train discount cards can... Not to sell their tickets online but a technicality means the ticket must be printed be. - 25 Railcard please visit the Railcards page for more information Ormskirk Facebook group, opinions were divided other. Tickets here not fair, vending machine provided and waiting shelters on each platform, with train running provided... Echo reader commented: `` same thing happened to me last week tickets usually go sale! Cctv installed throughout the region unstaffed stations boroughs of Merseyside and beyond a return journey be. Taken to social media to ask about the contactless points they have spotted on their.. Merseyrail Flexi-Ticket is for our network only and the cost of a return journey can be here. From Liverpool Lime Street mainline station Trainline must be collected before boarding a Merseyrail train Merseyrail machines... Ramps are available which means you can enjoy speedy services in and around the metropolitan boroughs of,...
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