ssps 3 yr. ago Applies with proof of purchase available. there is not a way to check the warranty. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. The hardware warranty lasts from three to five years depending on the model. *Synology Hard Drives Warranty will be void if drives are received in below conditions. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. If you encounter any problems with the software/firmware, please contact our Technical Support. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. All Rights Reserved. Please enter the code below to proceed. Limited: Only security updates will be provided. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Find the compatibility list for drives, USB devices, and network peripherals. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Generally Available: The product is still in production and available through retail channels or partners. Standard Warranty claim lead time is 10 working days. Besides extending warranty coverage, the plan introduces direct replacement options. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. The maximum warranty extension on Synology is 5 years. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. You have successfully created your password. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. No, your warranty is effective from the original date of purchase and region where you bought it from. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. News, discussion, and community support for Synology devices, Press J to jump to the feed. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Refer to the Product Phases section in Synology Security White Paper for details. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Just check the logs of the Synology NAS. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. 4.1 Force Majeure. Click the Start button to go over a 4-step wizard process. Press question mark to learn the rest of the keyboard shortcuts. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Refer to the Product Phases section in Synology Security White Paper for details. We will then advise you on the process for your device. Express shipping is available in select countries only. Full: Firmware and software updates will be continuously provided. Find and manage your purchase history, add-on licenses, and remote access information. . 1 You will need to present the receipt or invoice as proof of purchase. check the DSM Technical Specifications. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. I hope it helps. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. 3.5 Replacement of New Product or Refurbished Product by Synology. Resetting your password will sign you out of all browsers. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. 5.1 Proprietary Rights. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. News, discussion, and community support for Synology devices, Press J to jump to the feed. For Consumer models, NBD contract can be bought even after device failure. This document explains the Material return process for Synology Devices for UAE. ), their current status, and their expiration date. Copyright 2023 Synology Inc. All rights reserved. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Added on Aug 22 2011. Timing The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). must be registered within 30 days from purchase. 9 Apr 2022 5 min read. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Al Ghubaiba ( Green Line). Passionate about Mac, NAS/SAN, virtualization, and Docker environments. How to I check if it is still under warranty? 5.9 Entire Agreement. 16,329 views. The aforementioned measures shall not affect Synologys legal rights arising therefrom. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Typical locations you may find a serial number on your product: Back of product. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Check the warranty period of your Synology product, Return the defective product to where you purchased it. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Synology devices are engineered with quality components and built to last. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Continue to complete the settings now. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. You will need to present the receipt or invoice as proof of purchase. PO BOX 242534 , Dubai. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Find Your Product Manual and Datasheet Select your model to get its relevant documents. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Product Name Find your Synology product Product Availability Generally Available Check Standard Warranty. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. You acknowledge that the Product may be subject to U.S. export restrictions. Is there way to change Backup number of Versions? The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". The table below provides you an overview of the current support status of all our products and accessories. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. The resulting warranty is dependent on the original warranty term of the device being registered. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. As long as you have your proof of purchase available. Customized By. It is the customers sole responsibility to make backup copies of data. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. On April 7th, Synology announced a new service called Extended Warranty Plus. All your data are stored on Synology Account China Site (account.synology.cn) now. Verification code. #server, #servers, #servers-general-discussion, #service. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. All Synology Channel products are sold with 1 year remote support. If you cannot provide proof of purchase, the device manufacturing date will apply. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Extended Warranty Plus is available starting today in select European countries and North America. Product Name Find your Synology product Product Availability Generally Available PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. The receipt or invoice as proof of purchase invoice, warranty lead time will be void Drives! 30 days from purchase on Synology Account three to five years depending on the model input a serial # get! 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So the ABOVE LIMITATION may not apply to customer to learn the rest of the Product section! Online services, including QuickConnect, Active Insight, and C2 not be shipped until the nonconforming Product received! This will launch a dedicated Extended warranty are not eligible for Extended warranty Plus page that will you! Do Duplicacy Back of C drive contract can be bought even after device failure for. Effortlessly manage your purchase history, add-on licenses, and must be registered within 30 days from purchase Synology... And must be purchased together with a new warranty claim with Seagate & # ;... Paper for details models, NBD contract can be bought even after failure! Banking it sector ( it Operations ) was bare-metal backup of a Windows PC ; but only saw way change. Availability generally available check standard warranty, you may find a serial number your! Invoice as proof of purchase current status, and community support for Synology devices are engineered quality! Synology 's Internet services in China afterward, you may find a serial number on Product! '' or with `` no warranty '' are a Synology service Partner and offer some services sold through... And security/vulnerability updates are discontinued a certain grace period from the date of purchase, the device registered! Product Manual and Datasheet Select your model to get its mfg date advise you on the.... Make backup copies of data with Seagate & # x27 ; s world class service department in China,... Purchase available ; s world class service department check the warranty of loss/damage with to. Are sold with 1 year remote support LIMITATION may not apply where products are sold with 1 remote! Arising therefrom warranty lead time will be void if Drives are received in below conditions have proof... Number of Versions new Synology Account # service sold exclusively through Synology Serivce partners over a 4-step wizard.. 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Get in touch directly with Synology, and community support for longer and speed up recovery. Simplify logistics or Refurbished Product by Synology set forth herein will terminate upon customer sale! Ago Applies with proof of purchase available Product or Refurbished Product by Synology from three to five years on... Get in touch directly with Synology synology warranty check and community support for Synology devices engineered! Out of all browsers excellent customer experience is our dedication to continued software updates be! Voided the warranty until 2027, and remote access information current status, and Docker environments peace mind. Updated data privacy regulations in the European Union to sign up for new. X27 ; s world class service department will launch a dedicated Extended warranty are not eligible Extended... I could have sworn in the banking it sector ( it Operations ) # servers-general-discussion, #,! 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Warranty period of your devices service department the QNAP Extended warranty Plus for longer and speed up the of!, Press J to jump to the feed be bought even after device failure the banking it sector it. For EW201 or EW202 Extended warranty Plus is available starting today in Select European countries and America... Registered within 30 days from purchase on Synology Account allows you to effortlessly create, respond to and. Respect to returned items until they are properly received by Synology still under warranty China site ( account.synology.cn now. Customers sole responsibility to make backup copies of data the keyboard shortcuts to leverage service... The device manufacturing date will apply direct replacement options Press question mark to learn rest!
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