You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. May handle and resolve general complaints. Youll grow with us. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. Its therefore essential to understand this difference and divide your workforce accordingly. Listed on 2023-03-01. The application procedure is simple:First, answer the below questions in the link. Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Objective : 5 years of experience in handling customer service with various companies. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. You will meet and/or exceed all established key performance goals including call metrics and quality. We dont just accept difference we honor it, nurture it, and celebrate it. Hire faster with 1,000+ templates like job descriptions, interview questions and more. . The solution to every customer problem provides a valuable learning experience to service reps. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. Please help us protect Glassdoor by verifying that you're a Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Excellent written and verbal communication skills (English). Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. This will give you confidence that youre working for a reputable company. Come join us in Growing for LIFE. The range of annual base salary for full-time employees for this position is below. Able to project a professional appearance. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. Molinas Customer Experience team has several opportunities within our organization. Give a brief overview of what youre looking for in the candidates for your specific job type and business. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. What do you need to be successful in this role? The agent can then quickly move on to other tickets without having to needlessly do repetitive work. Its always good to have a support agent whos well versed with your product and is familiar with the latest technologies in customer support. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. Must agree to observing service for the purpose of training and quality control. Performance expectations are to meet or exceed operations production and quality standards. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Thanks and I look forward to hearing from you! Maintaining a positive, empathetic, and professional attitude toward customers at all times. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. To learn more about our bonus structure, you can view additional information here. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. A remote customer service representative career can be a great way to start your working life. Minimums and maximums may vary based on location. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. Closed: Major Holidays (Interactive voice response system available) If you're hearing impaired, call 1.800.428.4833 for assistance. Experience in reviewing customers' application and submits them to an embassy passport agency. 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