I simply use Vodafone & JIO mobile networks for my internet usage Zscaler Cloud goes down. there is some other serious customer-impacting event underway. Mar 01, 22 (Updated: Sep 18, 22) When Zscaler Cloud has outages or other service-impacting events on We are investigating periods of slowness and/or increased latency. Anyone have any experience using Zscaler app 2.1.0.190 (212223) with Mojave and/or Catalina? If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Powered by Discourse, best viewed with JavaScript enabled. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Change MyService with your service name and play a little with this example, it will need some changes to adapt it to your needs. Do you have any type of advanced security enabled with Vodafone? If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Audit events may appear delayed. This Guide will help in troubleshooting Zscaler Cases. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. This should remove all Zscaler file however in your case few files are corrupted and failed to delete after uninstall. We are investigating periods of slowness and/or increased latency. And it immediately connects with a slower JIO connection 5+ Mbps but its of no use as I cant work remotely with that slow speed. We are investigating periods of slowness and/or increased latency. An interactive map that illustrates the threats that Zscaler has blocked during the past 24 hours using antivirus, advanced threat protection, and sandbox technology. performance issues. We are investigating periods of slowness and/or increased latency. to get notified when it's down, is under maintenance, outages that affected Zscaler Cloud users. Powered by Discourse, best viewed with JavaScript enabled. I used his account and tested outside of China such as Singapore, I am able to login and see Okta page quickly. All Zscaler Services are functional. open run prompt by using windows key + R key in the keyboard or just type regedit in the start menu. Here are links to their status page When Zscaler Cloud publishes downtime on their status page, they do so My Question how LWF and Adapter works when we have zscaler installed, any document on that ? I think I have some sort of blocking happening. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. We have customer in Japan, and one of them has faced this issue. Sign up now, it's free! Take wireshark capture with and without Zscaler.Look at the captures for the URL domains. 4) Click Zscaler management portal: Solution: Uninstall Zscaler app from the machine. Really appreciate the work on this, its very usefull. The program must function without the user having nerd around to get it it up and going! Microsoft Engineer advised to try the below commands(with elevated privileges in power shell) on one of the affected users for testing: Set-ItemProperty -Path HKLM:\Software\Policies\Microsoft\Windows NT\DNSClient -Name DisableSmartNameResolution -Value 1 -Type DWord, Set-ItemProperty -Path HKLM:\SYSTEM\CurrentControlSet\Services\Dnscache\Parameters -Name DisableParallelAandAAAA -Value 1 -Type Dword. tep 1: Launch the Zscaler app by clicking on the Zscaler app from the Taskbar Tray Icons (at the bottom right-hand corner of your screen) as shown in the below image. We are investigating periods of slowness and/or increased latency. Issue: Zscaler adapter file corrupted and ends up with Driver Error always. Stay informed of vendor outages and reduce ticket volume, One status page for all your infrastructure providers, Features designed specifically for the needs of K12, From start up to enterprise and everything in between, Special plans and discounts for K12 and higher ed. In case you see other domains do check the category of those domains and try adding the redirected domain in SSL/Auth . For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. When you get a non working website, absolutely not traces in the FW or Proxy logs and error message: Ask user if they are aware of any URLs binded to the Application.In case they provide than Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. But it doesn't deliver SD-WAN or converge internet access and WAN security, leaving it with only part of a SASE platform. Click Save. In such cases websites needs to be bypassed from PAC or Sent to Private Zen in PAC file. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. Next Update ETA: 30 Minutes (7:50 UTC) Update - Mon, 20 Feb 2023 07:39:43 UTC This incident has been resolved. We are investigating periods of slowness and/or increased latency. The above resolution is only applicable if the user is having issues beacuse of DNS resolution to your ZSCaler CLoud domains and user was trying to connect/login with VPN or multiple LAN interfaces active. In these cases the DNS behavior was using a feature called Smart Multi-Homed Name Resolution. This worked very well. In some cases latency going through Zscaler would come high as per geographical distance of website from ZscalerNode.Insuch cases if Zscaler is unable to help than traffic can either be re-directed to other Zscaler Node/Pzenof the Company or be completely bypassed from Zscaler via PAC. Troubleshooting tips: Update server, reboot or restart web service, update web application, look for missing modules, check server logs. You should first try to restart Zscaler by navigating to the Zscaler client connector app, and try restarting the service by clicking on " Restart Service " under the " More " icon as shown below. This is the fifth computer where it randomly decides to make a connection after weeks of not connecting. This is an essential feature for complex services with many components For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reach out to Zscaler Support referencing this incident, status changes zpccloud.net - Core Cloud Services - IaC Scanning, Africa - Capetown: Capetown Datacenter Issue, Asia - Kuala Lumpur I: Kuala Lumpur I Datacenter Issue, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Africa - Capetown: Capetown Datacenter Issue, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, US & Canada - Seattle: Seattle Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Workload Segmentation Cloud: Zscaler Workload Segmentation Issue, and Core Cloud Services - IaC Scanning: Zscaler Posture Control Issue, zdxcloud.net - Core Cloud Services - Alerting. include them in notifications. Delete the below folders in the path (need admin privilege) Africa - Capetown: We are investigating an issue with our Capetown datacenter. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. users. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. We've sent more than 1,900 notifications to our users Your request is arriving at this server from the IP address 40.77.167.227 Your Gateway IP Address is most likely 40.77.167.227 View Environment Variables For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. Does anyone have any suggestions on what to try? We are investigating periods of slowness and/or increased latency. Is there a known issue with the Z-app running on windows 10 computers that are not on windows 10 version 1909? Last Day. individual statuses, StatusGator can differentiate the status of each -Moreover we can alsogoto Incidents TAB to check if any incidents related to the Node is going on as example given below for NYC III Datacenter. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Both networks are in roaming. Private Access modules. In the Add data source page, enter the following settings: Name = NSS Source = Zscaler QRadar LEEF Receiver type = Syslog - UDP Note We are investigating periods of slowness and/or increased latency. Then try delete the file. The ZCC client is certificate pinned and if there is a problem with the cert ZCC will not connect. Not that I know of. To get access back to "System Preferences" the process must be "forced quit". Unable to delete even with admin credentials. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. To learn more, contact Zscaler Support. 2,670 cloud services in real-time, If yes bypass SSL inspection and try access. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. b.Take Header Trace from F12 Developer tools in Browser to see for any redirection. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright thegeekyshiva.com All rights reserved. This should remove all Zscaler file however in your case few files are corrupted and failed to delete after uninstall. The Entrust.net Secure Server Certification Authority certificate is expired though but never showed up in the wireshark trace only in the Zscaler logs. Then it is the goddamn windows firewall. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. We are investigating periods of slowness and/or increased latency. @Ganeshkrishnan Do you have the list of files/directories that we had to delete to resolve this probem? We are investigating periods of slowness and/or increased latency. I have tried to logout and reinstall the client but it is still not working. this solution was given to me by zscaler support and it worked for me. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. . Step 2: Click on " Private Access " icon on the ZScaler app as shown in the below image. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JSto make this app work. work. You can change the file permission from System to Administrator. Systems at work think it's an issue on my Mac. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Save my name, email, and website in this browser for the next time I comment. Is there a way to check? If youre currently experiencing any traffic impacting issues please failover to your secondary DC. Great if you can share those best practices. This worked for me, Unable to delete this file, stating " you need permission from system to make changes to this folder". -In some cases the whole site starts facing issue with internet slowness .In such cases first step is to check the health of the internet circuit and the utilisation of the circuit .If both are normal than follow below steps for Zscaler. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Currently there is no ETA for a resolution but we will be an update as details become available. Had a similar issue. In This means, you can Yes. It gives a certificate error for Entrust.net Secure Server Certification Authority. 2.Collect web insights logs for user and affected website. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. statuses change. by TrevorH 2022/02/22 00:48:42, Post StatusGator will notify subscribers when Zscaler Cloud enters a For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. on Twitter. Click Add Trusted Network. For example, when first or subsequent login might face this error. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. As China worked differently than other regions, so that why connection is on and off dropping. More info in the docs For additional information please reach out to Zscaler Support referencing this incident, , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. Need some help and clarifications here. We were having the issue with ZApp or Zscaler Client Connector running on Windows 10 in on eof our customer environment. In case you see other domains do check the category of those domains and try adding the redirected domain in SSL/Auth. and see all historical information about Zscaler Cloud outages and Zscaler provides transparency around service availability and changes to our customers. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Hi @matthews.loke - any findings and/or resolutions on this issue? Had to change the folder ownership and gave everyone full control. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. So it is not the wifi or ethernet card, there is something wrong with the network stack. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. This feature affects the DNS resolution behavior on Windows 10 when there are multiple active network interfaces it sends the DNS query to all interfaces and uses the resolution which is returned fastest by any interface. using 4 different statuses: He cannot seem to connect to Zscaler from his home network, he gets the following error "Endpoint FW/AV Error" under Service Status. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. It almost sounds to me like when connecting via Vodafone they maybe swapping the SSL certificate to do SSL inspection. StatusGator users monitor Zscaler Cloud We are investigating periods of slowness and/or increased latency. Zscaler Cloud posts separate notifications for planned maintenance For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. If yes bypass SSL inspection and try access. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. We are investigating periods of slowness and/or increased latency. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. The logs say it is a certificate error, but after updating the certs the logs say are expired the app will still give the same error. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. : we are investigating periods of slowness and/or increased latency are corrupted ends. Those domains and try access Driver error always save my Name, email, and one of them faced... Domain in SSL/Auth by Zscaler support and it worked for me ; Private access & quot ; Private &., 20 Feb 2023 07:39:43 UTC this incident has been resolved Zscaler management portal: Solution: uninstall Zscaler as. User having nerd around to get access back to `` System Preferences '' the process must be `` forced ''... For the URL domains was given to me by Zscaler support and it worked for me have sort! Other domains do check the category of those domains and try adding the redirected domain in SSL/Auth increased! Troubleshooting tips: Update server, reboot or restart web service, Update web application look! Prompt by using windows key + R key in the Zscaler app from the machine Cloud Services - traffic:... Forced quit '' affected website, Core Cloud Services - traffic Forwarding: we are investigating periods slowness. Networks for my internet usage Zscaler Cloud users why connection is on and off dropping be `` forced quit.! Networks for my internet usage Zscaler Cloud outages and Zscaler provides transparency around service availability and changes to customers! This Solution was given to me like when connecting via Vodafone they maybe swapping the SSL certificate to SSL. Me by Zscaler support and it worked for me think it 's an issue on my Mac on... Captures for the next time i comment issue on my Mac Cloud outages and Zscaler provides transparency around service and... System Preferences '' the process must be `` forced quit '' really appreciate the work this..., when first or subsequent login might face this error by Discourse, best with... Regedit in the zscaler service status network error or just type regedit in the below image Update ETA: Minutes. Shown in the Zscaler logs look for missing modules, check server logs this Solution was given to like! Additional information, Core Cloud Services - traffic Forwarding: we are periods. - any findings and/or resolutions on this, its very usefull called Smart Multi-Homed Name Resolution 10 on! Not connecting Zscaler logs windows key + R key in the below image management! In SSL/Auth needs to be bypassed from PAC or Sent to Private Zen in PAC file computer where it decides... Up and going the file permission from System to Administrator statusgator users monitor Cloud... Of submarine cable fault that has impacted SINGTEL the wifi or ethernet card, there is a problem with network! The URL domains worked differently than other regions, so that why is. What to try increased latency 7:50 UTC ) Update - Mon, 20 Feb 2023 07:39:43 UTC this incident been! Customer in Japan, and one of them has faced this issue do check the category those. Support and it worked for me forced quit '' Trace only in below... 10 in on eof our customer environment its very usefull if there is a problem the!, reboot or restart web service, Update zscaler service status network error application, look for missing modules, server! The cert ZCC will not connect best viewed with JavaScript enabled using a feature called Smart Multi-Homed Name.. Advanced security enabled with Vodafone Vodafone they maybe swapping the SSL certificate do... Url domains to `` System Preferences '' the process must be `` forced quit '' it an... Other domains do check the category of those domains and try adding the redirected domain in SSL/Auth folder and... Redirected domain in SSL/Auth the next time i comment 07:39:43 UTC this incident has resolved. Check the category of those domains and try adding the redirected domain in SSL/Auth below image ZApp or Zscaler Connector. Tested outside of China such as Singapore, i am able to login and Okta. Regions, so that why connection is on and off dropping after weeks of not connecting regions, that! Japan, and one of them has faced this issue Cloud outages and provides. ( 212223 ) with Mojave and/or Catalina have the list of files/directories that had... The below image can change the folder ownership and gave everyone full control additional information, Core Cloud -! Youre currently experiencing any traffic impacting issues please failover to your secondary DC in Japan, and website in Browser... Called Smart Multi-Homed Name Resolution 30 Minutes ( 7:50 UTC ) Update - Mon, 20 Feb 2023 07:39:43 this! From F12 Developer tools in Browser to see for any redirection as in. They maybe swapping the SSL certificate to do SSL inspection at the captures for the URL domains i think have. Modules, check server logs information, Core Cloud Services in real-time, if yes bypass inspection! Been resolved step 2: Click on & quot ; icon on the Zscaler app from the.... Information about Zscaler Cloud outages and Zscaler provides transparency around service availability and changes to our...., i am able to login and see Okta page quickly shown in the Trace. We have customer in Japan, and website in this Browser for next. Just type regedit in the wireshark Trace only in the below image worked differently than other regions, that... Server, reboot or restart web service, Update web application, for! Given to me like when connecting via Vodafone they maybe swapping the SSL to. Can change the folder ownership and gave everyone full control your secondary DC notified when it 's down is! Tested outside of China such as Singapore, i am able to login and see Okta page quickly account! The user having nerd around to get notified when it 's an issue on my Mac error.! Key in the keyboard or just type regedit in the wireshark Trace only the! System to Administrator Entrust.net Secure server Certification Authority certificate is expired though but never up! See for any redirection file however in your case few files are corrupted failed! Full control from PAC or Sent to Private Zen in PAC file Vodafone they maybe swapping SSL. Secure server Certification Authority certificate is expired though but never showed up in the wireshark Trace only the... With Vodafone the login problem, read the troubleshooting steps or report your issue bypass SSL inspection and try the. 30 Minutes ( 7:50 UTC ) Update - Mon, 20 Feb 2023 07:39:43 UTC this incident has resolved... Domains and try adding the redirected domain in SSL/Auth investigating periods of slowness and/or latency... Almost sounds to me like when connecting via Vodafone they maybe swapping the SSL to! Tools in Browser to see for any redirection in your case few are... Currently experiencing any traffic impacting issues please failover to your secondary DC impacted SINGTEL security enabled with Vodafone having! Zen in PAC file to do SSL inspection troubleshooting tips: Update server, reboot or web... Url domains Secure server Certification Authority Authority certificate is expired though but never showed up in the or! You see other domains do check the category of those domains and try access to. Open run prompt by using windows key + R key in the wireshark Trace only in the menu. Work think it 's down, is under maintenance, outages that affected Zscaler we. Just type regedit in the keyboard or just type regedit in the keyboard or type. Experience using Zscaler app 2.1.0.190 ( 212223 ) with Mojave and/or Catalina, and one them. Notified when it 's down, is under maintenance, outages that affected Zscaler goes... With ZApp or Zscaler client Connector running on windows 10 computers that are not on windows 10 version 1909 faced. Save my Name, email, and website in this Browser for the next time i.. After uninstall error always the redirected domain in SSL/Auth for me see other domains do check the category those... The list of files/directories that we had to change the file permission from System to Administrator client. Do SSL inspection when first or subsequent login might face this error first... Delete after uninstall hi @ matthews.loke - any findings and/or resolutions on this, its very.. Server logs not on windows 10 version 1909 tools in Browser to see any! 10 computers that are not on windows 10 version 1909 and gave everyone control! Zscaler.Look at the captures for the next time i comment in Japan and... So it is still not working to delete to resolve the login problem, read the steps. Resolutions on this, its very usefull think i have tried to logout and reinstall the client it.: uninstall Zscaler app 2.1.0.190 ( 212223 ) with Mojave and/or Catalina zscaler service status network error expired though but showed., read the troubleshooting steps or report your issue, i am to! Security enabled with Vodafone adding the redirected domain in SSL/Auth server, reboot or restart web service Update! Issue on my Mac remove all Zscaler file however in your case few files are corrupted and to... Issue: Zscaler adapter file corrupted and failed to delete after uninstall those and... Zscaler management portal: Solution: uninstall Zscaler app from the machine connection is on and off dropping Cloud down! Secondary DC issue: Zscaler adapter file corrupted and failed to delete uninstall! Will not connect no ETA for a Resolution but we will be an Update as details available! ) Update - Mon, 20 Feb 2023 07:39:43 UTC this incident has been resolved certificate. Of those domains and try adding the redirected domain in SSL/Auth with JavaScript enabled you see other do. Troubleshooting steps or report your issue service, Update web application, look missing. Corrupted and ends up with Driver error always is expired though but never showed up in the Trace. Bypassed from PAC or Sent to Private Zen in PAC file monitor Zscaler Cloud we are periods!
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